Compliance

The Student Loan Help Center firmly believes in strict compliance with the Telephone Consumer Protection Act (TCPA).  The Student Loan Help Center has a zero tolerance policy in regards to violations of the FCC’s TCPA regulations.

In adopting the written consent requirement, however, the FCC will recognize prior express written consent secured under the methods described in the E-SIGN Act. Permission obtained via an email, website form, text message, telephone keypress, or voice recording, as provided in the E-SIGN Act, will suffice as prior express written consent.

  • The Student Loan Help Center does not include any cell phone text messaging platform, robocalls, autodialers, voiceblasting or any other device that can be considered automated telephone equipment without written consent.
  • The Student Loan Help Center has a clearly written privacy policy, available to anyone upon request.
  • We limit our calls to the period between 8 a.m. and 9 p.m., local time.
  • The Student Loan Help Center assists consumers with federal student loan consolidation preparation and filing services. We are not affiliated with or endorsed by the U. S. Department of Education. Like filing a tax return, you can file a consolidation without professional assistance and without charge at loanconsolidation.ed.gov 
  • The Student Loan Help Center has no tolerance with misrepresentations. In our efforts to avoid confusion we have placed disclaimers at the bottom of every page of our websites.
  • The Student Loan Help Center shows a Caller ID on every outbound call (8137393306, 8137508039, 8138038132, 8135751175 & 8133454530).
  • The Student Loan Help Center is a private company. As such The Student Loan Help Center requires a FEE. That fee is disclosed to the client, in writing, before any billing is performed. The Student Loan Help Center has a very specific fee schedule.
  • The Student Loan Help Center keeps the client’s records for a minimum of two years.

For general  information about regulations and compliance you can visit the following links:

http://www.fcc.gov/guides/unwanted-telephone-marketing-calls

http://www.contactcompliance.com/tcpa-cfpb-hipaa-regulations-clarified/

http://www.fcc.gov/encyclopedia/telemarketing

http://transition.fcc.gov/cgb/policy/TCPA-Rules.pdf

http://www.fcc.gov/

http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-13-1086A1.pdf

http://www.nanpa.com

http://www.nationalpooling.com

TCPA/Numbering History (ppt)